Frequently asked questions
How is my product delivered?
All products are digital. We send your license key and installation instructions on WhatsApp after payment is confirmed, usually within minutes, in the same chat as your order. No physical box or DVD is shipped.
What is the difference between Retail, OEM and Volume licenses?
A Retail license can be moved to a new PC after it is removed from the old one. An OEM license is tied to the first PC it activates and cannot be transferred. A Volume license (Professional Plus / LTSC editions) is issued under Microsoft volume licensing programs, activates one device and is not transferable. Our Windows keys are Retail and our Office keys are Volume licenses; each product page shows its license type.
Can I move my license to another computer?
Windows Retail licenses can be moved to a new PC after removing them from the old one. Office Volume licenses cannot be transferred once activated.
How do I know a product works on my device?
Each product page lists the supported operating systems, architecture and system requirements. Windows 11 needs TPM 2.0 and Secure Boot. Office Professional Plus is for Windows PCs; Office for Mac is for macOS. If you are unsure, message us on WhatsApp before ordering.
How do I activate Windows?
Open Settings › System › Activation, select “Change product key”, enter your 25-character key and select Activate. An internet connection is required.
How do I install Office?
Uninstall other Office versions first. Then follow the download link and instructions in your WhatsApp delivery message. Volume editions of Office 2019, 2021 and 2024 are installed with Microsoft’s free Office Deployment Tool. Activate by entering your key in any Office app.
What is your refund and replacement policy?
If a key does not activate, contact us within 30 days of purchase. We first help troubleshoot; if the key is faulty, we replace it or refund you. See our Refund and Replacement Policy for details.
How do I place an order?
Add products to your cart and select “Order on WhatsApp”, or message us at +1 (386) 205-7359. We confirm your order and send you payment options.
How do I contact customer support?
Message us on WhatsApp at +1 (386) 205-7359 or email contact-infokeys@protonmail.com. Please include your order details.
Is this a subscription?
No. All licenses we sell are perpetual one-time purchases with no monthly or yearly fees.
Product questions
Is Microsoft Office a subscription here?
No. Each Office license we sell is a perpetual one-time purchase. Our Office keys are Volume (Professional Plus / LTSC) licenses that activate one PC.
Which Office version should I buy?
Choose Office 2024 for the newest features and security updates until October 2029. Choose Office 2021 or 2019 only if you need to match an existing setup, since Microsoft no longer supports them.
Does Office work on Mac?
The Professional Plus editions are for Windows. For macOS, see our Office for Mac licenses in the macOS category.
Can I upgrade from Windows Home to Pro?
Yes. Open Settings › System › Activation, select Change product key, and enter your Pro key. Windows upgrades without a reinstall.
Can I use a key on a fresh installation?
Yes. Download the official installation media from Microsoft, install Windows, and enter your key during setup or afterwards in Settings.
Do I receive two separate keys?
Yes. Each bundle contains one Windows key and one Office key, delivered together on WhatsApp.
Does it run on Apple silicon?
Yes. Office 2021 and 2024 for Mac run natively on Apple silicon and Intel-based Macs.
Still have a question? Ask us on WhatsApp.